Welcome to the shop! Because my store offers a mix of special edition books shipped directly from my home and cozy merch fulfilled by my print partners, my shop policies are divided into two categories.

Please read the section below that applies to your specific item.

Part 1: Signed Books & Special Edition Boxes (Fulfilled by Evelyn)

The following policies apply to all personalized books, book boxes, and physical art prints shipped directly by the author.

Returns & Exchanges

Because these items are often personalized and signed specifically for you, all sales are final. I am unable to accept returns, process refunds, or offer exchanges once an order has been placed. The only exceptions are for Damaged/Lost/Stolen items (see below).

Processing Time & Packaging

I know you are excited to get your hands on your items! For specific pre-order launches, please refer to the estimated shipping timeline listed on the product page. To ensure your order arrives safely, everything is carefully packaged in a sturdy, securely sealed cardboard box. All packaging is recyclable! If your order includes any art prints, they will be additionally protected inside a glassine bag to prevent any smudging or damage.

Shipping Speeds & Delivery

• US & Canada Orders: All Evelyn-fulfilled book packages are shipped via USPS Ground Advantage. The standard estimated delivery time is between 2 to 8 business days. Please keep in mind that USPS delivery estimates are not guaranteed. Transit times can vary and may take a bit longer if your package is heading to Alaska or Hawaii, or if it is traveling during high-volume mailing seasons. Your tracking number will be emailed to you. Be sure to check your Spam folder if you don't see it after ordering, and save it to your Safe list.

• UK & AUS Orders: Your special edition book is printed and shipped directly from a local UK/AUS printing partner and includes full tracking! Your swag will be Evelyn-fulfilled and sent via First Class International Mail and will not receive a tracking number. It is common for "snail mail" to take up to 21 days to arrive. If you think your swag is lost, please reach out to me!

Damaged Shipments

I (and my partner printer) pack every order carefully, but sometimes accidents happen in transit! If your item arrives damaged, I want to make it right.

Please email me at hello[at]evelynembers[dot]com with the subject line: "Damaged Shipment - Receipt # [Insert Your Number]" within 7 days of receiving your package. Include your receipt number and clear photos of both the damaged item and the packaging it arrived in. Once I receive the photos, I will gladly arrange for a replacement to be sent your way.

Lost or Stolen Packages

US & Canada Orders: I fully insure every book box! If your package is lost in transit, or if it is marked as "Delivered" but was stolen from your porch, please email me at hello[at]evelynembers[dot]com within 14 days. I will handle the insurance claim on my end and happily arrange for a replacement to be sent to you.

UK & AUS Orders (Dropshipped): If your book seems to be delayed or missing, check your tracking link and reach out to the local delivery carrier first to see if they are holding it. If the carrier confirms the package is lost in transit, email me with your order number so I can investigate with the printer to get a replacement issued! (Note: Replacements cannot be issued for UK/AUS dropshipped packages that are stolen after being marked as delivered).

Part 2: Apparel & Merchandise (Fulfilled by Fourthwall)

The following policies apply to all print-on-demand items, such as t-shirts, tumblers, knitwear, stickers, etc, which are manufactured and shipped by my partners at Fourthwall.

Quality Guarantee & Returns

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.evelynembers.com. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.evelynembers.com

Refunds Policies

Product Orders Refund Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue [see above section "Damaged/Quality Issues"]. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.evelynembers.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.