Welcome to the shop! Because my store offers a mix of special edition books shipped directly from my home and cozy merch fulfilled by my print partners, my shop policies are divided into two categories.

Please read the section below that applies to your specific item.

Part 1: Signed Books & Special Edition Boxes (Fulfilled by Evelyn)

The following policies apply to all personalized books, book boxes, and physical art prints shipped directly by the author.

Returns & Exchanges

Because these items are often personalized and signed specifically for you, all sales are final. I am unable to accept returns, process refunds, or offer exchanges once an order has been placed.

Processing Time & Packaging

I know you are excited to get your hands on your items! For specific pre-order launches, please refer to the estimated shipping timeline listed on the product page. To ensure your order arrives safely, everything is carefully packaged in a sturdy, securely sealed cardboard box. All packaging is recyclable! If your order includes any "hot chili pepper" art prints, they will be additionally protected inside a glassine bag to prevent any smudging or damage.

Shipping Speeds & Delivery

All book packages are shipped via USPS Media Mail. The standard estimated delivery time for Media Mail is between 2 to 8 business days. Please keep in mind that USPS delivery estimates are not guaranteed. Transit times can vary and may take a bit longer if your package is heading to Alaska or Hawaii, or if it is traveling during high-volume mailing seasons.

Your tracking number will be emailed to you from hello[at]evelynembers[dot]com. Be sure to check your Spam folder if you don't see it after ordering, and save it to your Safe list.

Damaged Shipments

I pack every order carefully, but sometimes accidents happen in transit! If your item arrives damaged, I want to make it right.

Please email me at hello[at]evelynembers[dot]com with the subject line: "Damaged Shipment - Receipt # [Insert Your Number]" within 7 days of receiving your package. Include your receipt number and clear photos of both the damaged item and the packaging it arrived in. Once I receive the photos, I will gladly arrange for a replacement to be sent your way.

Lost or Stolen Packages

Once a package is handed over to the postal service, its journey is unfortunately out of my control. If your tracking information shows that your package is delayed, lost, or marked as delivered but is nowhere to be found, please contact USPS directly with your tracking number to file a claim. I cannot issue refunds or replacements for packages that are lost in transit or stolen after delivery.

Part 2: Apparel & Merchandise (Fulfilled by Fourthwall)

The following policies apply to all print-on-demand items, such as t-shirts, tumblers, knitwear, stickers, etc, which are manufactured and shipped by my partners at Fourthwall.

Quality Guarantee & Returns

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.evelynembers.com. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.evelynembers.com

Refunds Policies

Product Orders Refund Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue [see above section "Damaged/Quality Issues"]. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.evelynembers.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.